STATUTE

Introductory Provisions

1. The Soap For Globe online store, available at https://soapforglobe.com, is operated by For Globe, a limited liability company with its registered office in Warsaw (01-001) at 43a/37b Jana Pawła II Street, entered into the register of entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under number 0000849471, with the Tax Identification Number (NIP) 5272931287 and the National Business Registry Number (REGON) 386522417.
2. By using the Store, the Customer confirms that he or she has read and accepted these Regulations and undertakes to comply with their provisions.

Definitions

1. Regulations – these regulations of the Store.
2. Consumer – a natural person concluding a legal transaction with the Seller, the subject of which is not directly related to his or her business or professional activity.
3. Seller – Soap For Globe, Ltd. oo with its registered office in Warsaw, Al. Jana Pawła II, 43a/37b, 01-001 Warsaw, registered in the register of entrepreneurs of the National Court Register maintained by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under the KRS number 0000849471, NIP (Tax Identification Number) 5792168283, REGON (National Business Registry Number) 384392034, share capital of PLN 5,000;
4. Customer – any entity making purchases through the Store.
5. Entrepreneur – a natural person concluding an agreement directly related to their business activity, when the content of this agreement indicates that it is of a professional nature to them, resulting in particular from the subject of their business activity disclosed in the CEIDG, as well as a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on their own behalf, which uses the Store.
6. Store – online store run by the Seller at the Internet address https://www.soapforglobe.com
7. Distance contract – a contract concluded with the Customer via the Store, without the simultaneous physical presence of the parties to the contract, using one or more means of distance communication.
8. Order – a declaration of intent of the Customer submitted via the Order Form and aiming directly at concluding a Product Sales Agreement or Products with the Seller.
9. Account – a customer account in the Store, created via the registration form, collecting personal data provided by the Customer, information about the Orders placed by him in the Store, payment methods registered by the Customer, returned and canceled Orders.
10. Order Form – an interactive form available in the Store enabling the placement of an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
11. Cart – an element of the Store software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
12. Product – a movable item available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
13. Sales Agreement – ​​a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store.
14. Voucher – a bearer or registered document issued by the Seller, entitling to non-cash purchase of a Product under the terms and conditions set out in the Regulations.

Conclusion and performance of the sales contract

Placing an order

1. An order for Products available in the Store is placed via the Store by clicking the "Add to Cart" button, according to the Customer's wishes - after logging in (after prior registration) to an individual Account or without logging in and filling out the Order Form with the recipient's details, address details, selected type of shipment and invoice details, if they are different from the recipient's details of the Order.
2. An order placed using the Order Form is placed when the "Order and pay" button is clicked; from that moment on, the Customer loses the possibility of making changes in the scope concerning the Products, contact details, delivery method, payment method, as well as the form of purchase confirmation (after selecting the receipt form, it is not possible to later issue a VAT invoice in its place, unless the Customer has requested the issuance of a receipt with his/her Tax Identification Number, which request should be indicated in the "Order comments" field).
3. The Customer may use the following methods of delivery or collection of the ordered Product:
   • Courier delivery,
   • InPost parcel lockers.
4. For Orders for Products available in the Store, the Customer may use the following payment methods:
   • prepayment by electronic payment,
   • prepayment by payment card.
5. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

Conclusion of the contract – confirmation of order acceptance

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order via the Order Form.
2. After placing an Order, the Seller immediately confirms its receipt and starts to process Orders according to receipt, whereby the first day of processing an Order is considered to be the next business day after the date of placing the Order or - in the case of choosing the payment method by prepayment - after posting the payment to the Seller's account. Confirmation of receipt of the Order and its acceptance for processing is made by sending the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, containing at least the Seller's declarations of receipt of the Order and its acceptance for processing and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
3. Confirmation of acceptance of the order is the Seller's decision. The Seller reserves the right to refuse to accept an order placed by the Customer, in particular in the event that:
   • the Customer's contact details are incomplete or incorrect,
   • the product is not available in the Seller's warehouse,
   • the payment method chosen by the Customer is not authorized or the payment is not made within the required time.
4. In the event of non-acceptance of the order and refusal to fulfil it, the Seller shall inform the Customer by e-mail that the offer has not been accepted, the Sales Agreement has not been concluded and the Order has been cancelled. In the event that the Seller sends two messages with the content as in points 2 and 4, the one from the message that was sent last shall be considered effective and binding.
5. The Seller is exempt from sending the Customer information of the content indicated in point 4 in a situation where the delivery of correspondence is prevented by the incorrectness or incompleteness of the data provided by the Customer.

Price and payment methods

1. Prices of Products in the Store are gross prices. In the Polish language version they are given in Polish zloty (PLN), and in the English version in euro (EUR).
2. The Parties are bound by the price indicated for the Product at the time of finalizing the Order and subsequent changes in the price of a given Product, delivery costs, promotions and marketing campaigns do not affect the price of the purchased Product.
3. In case of selection by the Customer:

electronic payments or payments by payment card, the Customer is obliged to make the payment within 2 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be canceled.

4. Payments are made via the Shopify platform or the operator Polskie ePłatności sp. z o. o.: card payments are handled by Stripe (Shopify), while Polish Transfers, including Blik, are handled by Polskie ePłatności.

5. Orders placed in the Store can be paid for by card via the Stripe online payment service, in accordance with the service regulations available at: www.Stripe.com , and by Polish transfers via "Polskie ePłatności" spółka z ograniczoną odpowiedzialnością with its registered office in Tajęcina (formerly "Paylane" sp. z o. o.), address: Tajęcina 113, 36-002 Jasionka, KRS: 0000227278, NIP 5862141089 and REGON 220010531.

Deadline for completion

1. The term of the Contract is defined as 2 days plus delivery time, depending on the selected delivery option.
2. The beginning of the Order fulfillment period is counted as follows:
   • if the Customer chooses to pay by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.

Delivery

1. The Seller delivers only within the territory of the Republic of Poland. Delivery outside the territory of the Republic of Poland may occur after separate agreement of its terms directly with the Seller at hello@soapforglobe.com .
2. The delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including transport, delivery and postal fees) are indicated to the Customer on the Online Store website in the "Shipping Costs" tab and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement.
3. The Product will be shipped by the Seller after the Order fulfillment deadline specified in the item description, in the manner selected by the Customer when placing the Order.
4. Estimated delivery time varies depending on the selected carrier and delivery method and is:
   • for domestic orders delivered by courier – up to 3 days
   • for domestic orders delivered via Poczta Polska – up to 4 days

5. When receiving a parcel delivered by a courier, the Customer should carefully check the completeness of the contents of the parcel, the condition of the external packaging and the condition of the ordered Product in his presence. In the event of damage to the parcel, the Customer should draw up a damage report with the courier, in two identical copies signed by the Customer and the courier.

Withdrawal from the contract and warranty for defects

Statutory right of withdrawal

1. In accordance with the Act of 30 May 2014 on consumer rights, a Customer who is a Consumer who has concluded a Sales Agreement may withdraw from the Agreement within 14 calendar days (starting from the day following the delivery of the order), without giving a reason. To meet the deadline, it is required to at least submit a declaration of withdrawal from the agreement within this period, and in such a case the physical return of the goods must take place no later than within 14 days from the date of submission of the declaration.
2. The Products can be returned by courier or Polish Post parcel at the Customer's expense to the following address: Magazyn Soap For Globe, Del-fina sp. z o. o., ul. Lipkowska 92, 05-080 TRUSKAW (PL), orders@soapforglobe.com.
3. The Seller returns to the Customer the equivalent of the Product price and the one-time cost of delivering the shipment to the Customer up to the amount of the cheapest shipment fee in the Seller's offer. The cost of returning the Product to the Seller is borne entirely by the Customer; the Seller does not accept shipments paid for by the recipient.
4. In order to submit a declaration of withdrawal from the Sales Agreement, the Customer may formulate a declaration of this content independently or use the withdrawal form available for download at the link (download form) . The form signed by hand by the customer in the original should be sent at the latest together with the returned Product.
5. If the Customer withdraws from the Agreement in the indicated form and within the time limit, the Agreement shall be deemed not to have been concluded.
6. For effective withdrawal from the contract, the returned Product must be undamaged, in unopened packaging, and not show any traces of use.
7. The Seller shall promptly, no later than within 14 days from the date of receipt of the Customer's declaration of withdrawal, refund the Customer the price for the Product and the one-time cost of delivering the Product using the same payment method used by the Customer (in the case of payment by credit card, the payment will be refunded to the same card). The Seller may withhold the refund until the receipt of the returned Product or confirmation of its return (whichever comes first).
8. The above rules apply accordingly to Customers from the European Union and from outside the European Union. Customers from outside the European Union are required to complete a customs declaration and clearly indicate in it that the shipment concerns the return of goods. The customs clearance card and invoice should match in value and currency, and be attached to the package marked as a return.

Warranty for defects and complaints

1. The Seller is obliged to deliver a Product free from defects to the Customer.
2. The customer may file a complaint under the warranty for defects pursuant to the general provisions of Art. 556 of the Civil Code et seq.
3. As part of the complaint, the Customer may request: replacement of the Product with a new one, repair of the Product by the Seller, reduction of the price of the Product or withdrawal from the contract if the defect of the Product is significant.
4. The choice of the request is up to the Customer, and the Seller may propose another solution from among those indicated above within the limits set by legal provisions.
5. The right to demand a price reduction or withdrawal from the contract shall not apply if the Seller immediately and without excessive inconvenience to the Customer replaces the item with a defect-free one or removes the defect, unless it has already been replaced or repaired by the Seller.
6. A Customer who is not an Entrepreneur may – even if the Seller proposes to remove the defect – request the exchange of the item for a defect-free one or – if the Seller proposes to replace the item – request the removal of the defect. The above rights are not granted if bringing the item into compliance with the contract in the manner chosen by the Customer who is not an Entrepreneur is impossible or would require excessive costs compared to the method proposed by the Seller.
7. The Seller may refuse the request to bring the goods into conformity with the contract in a manner chosen by the Customer if bringing the goods into conformity with the contract in a manner chosen by the Customer is impossible or would require excessive costs in comparison with the method proposed by the Seller.
8. The right to withdraw from the contract does not apply if the defect is insignificant.
9. The Seller is exempt from liability under warranty if the Customer knew about the defect at the time of conclusion of the contract, in particular in the case of Products made from materials provided by the Customer. The Customer files a complaint by sending the Seller's complaint form in the form of an e-mail message sent to orders@soapforglobe.com or in the form of a registered letter sent to the Company's address indicated at the beginning of the Regulations.
10. The Customer will be informed about the method of handling the complaint within 14 days from the date of delivery of the complaint to the Seller.
11. If a Customer who is not an Entrepreneur has requested the exchange of the item or removal of the defect or has made a statement about a price reduction, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within fourteen days from the date of delivery of the complaint to the Seller, it is considered that the Seller has considered this request to be justified.
12. If the complaint is rejected, the Product will be returned or sent back to the Customer together with an opinion on the invalidity of the complaint.
13. If the complaint is accepted, the Seller will cover the costs incurred by the Customer in delivering the item to the Seller.
14. Warranty claims expire after 2 years from the date of delivery of the Product to the Customer.
15. A Customer who is an Entrepreneur loses warranty rights if he or she fails to examine the goods at the time and in the manner customary for such goods and fails to notify the Seller immediately of the defect, and in the event that the defect is discovered only later – immediately after it is discovered.

Product damage during transport

1. If the Customer notices damage to the Product during transport, the Customer is obliged to draw up a damage report in the presence of the courier.
2. Complaints arising from damage to the Product during transport will be considered on the basis of a damage report prepared by the Customer and the courier.
3. In accordance with the provisions of Art. 544 et seq. of the Civil Code, in the event of concluding a Sales Agreement with an Entrepreneur, the Product is deemed to have been delivered at the moment it is entrusted to the carrier and at that moment the risk of loss or damage to the Product is transferred to the Buyer.

Extrajudicial methods of handling complaints and pursuing claims

1. Detailed information on the possibility of the Consumer using out-of-court methods of complaint handling and claim settlement and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of possibilities to use out-of-court methods of handling complaints and pursuing claims:
   • The Consumer is entitled to refer to a permanent consumer arbitration court, referred to in Art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
   • The Consumer is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller.
   • The consumer may obtain free assistance in resolving a dispute between him/her and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

Vouchers

General information

1. A voucher is a bearer or personalized document issued by the Seller, enabling cashless purchase of Products available in the store.
2. The voucher is issued – at the Customer’s discretion – in electronic form or in the form of a paper invitation delivered to the Customer using the delivery methods indicated in the Regulations.
3. The amount limit on the Voucher is expressed in Polish zlotys and constitutes the maximum value of the Product that the holder may cover using it.
4. In matters not regulated in this section, the remaining provisions of the Regulations apply.

Voucher Sales

1. Vouchers are sold via the Store in the Vouchers tab.
2. Delivery of the Voucher in electronic form is free of charge; delivery of the Voucher in paper form is payable in accordance with the delivery price list provided for other Products available in the Store.
3. The Customer is the entity that purchased the Voucher.

Voucher Use

1. The Voucher is used by placing an Order for a Product, Individual or Customised Product in the Store and entering the individual security code assigned to the Voucher.
2. In the case of a Product exceeding the Voucher's limit in value, the Customer is obliged to pay the difference on the same payment terms as when placing an Order. In the case of a Product with a value lower than the Voucher's limit, the difference is not refundable, however, the remaining amount within the limit may be used by the Customer in the next Order. The Voucher cannot be exchanged for a cash equivalent.
3. The validity period of the Voucher is 90 days from the date of purchase, which is understood as the date of posting the funds for its purchase to the Seller's account. After the indicated period, the unused Voucher loses its validity and cannot be used.

Withdrawal from the contract

1. A Customer who has purchased a Voucher electronically has the right to withdraw from the Voucher purchase agreement under the terms set out in the "Withdrawal from the agreement" section.
2. The right to withdraw from the contract does not apply if the Voucher was used before the expiry of the statutory deadline for submitting the declaration.

Final provisions

1. The return and complaint of Products should be made by courier or parcel of Poczta Polska to the Seller's address indicated in the introductory provisions.
2. E-mail correspondence should be sent to: Magazyn Soap for Globe, Del-fina sp. z o. o., ul. Lipkowska 92, 05-080 TRUSKAW (PL), T: 605 085 505, orders@soapforglobe.com.
3. In matters not regulated by these Regulations, the applicable provisions of Polish law shall apply, including the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on Consumer Rights, the Act of 16 February 2007 on Competition and Consumer Protection.
4. If any provision of the Regulations is deemed invalid, the remaining provisions shall remain in force.
5. The Customer and the Seller will resolve any disputes through talks aimed at resolving the disputed matter by agreement. In the event that an amicable settlement of the matter cannot be reached, the court with jurisdiction for resolving disputes between the Customer and the Seller shall be the common court with jurisdiction over the Seller's registered office.
6. The Seller reserves the right to make changes to the content of the Regulations at any time. Changes to the Regulations are effective from the moment they are published on the Store's website. Changes to the Regulations do not apply to an order placed by the Customer and fulfilled by the Seller. The provisions of the Regulations in force at the time of placing the order apply to accepted orders. Changes to the Regulations do not violate the acquired rights of Customers.
7. The Store Administrator takes action to ensure the full correct functioning of the Store's Internet portal, to the extent that results from current technical knowledge and undertakes to immediately remove any irregularities reported by the Customer. The Store is not responsible for disruptions in operations caused by a failure of the Internet network.
8. All photos, graphics, logos, publications and texts available in the Store are protected by the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 1994 No. 24 item 83). Unlawful copying, reproduction or distribution of any content posted on the Store's website is prohibited.

These Regulations are effective from 15/04/2021.